Privacy Policy

We collect the following categories of information:

• Contact & account information — your name, email address, mobile phone number, and service address.
• Booking & service details — the details of your home, cleaning preferences, access instructions, and appointment history.
• Payment information — processed securely by our third-party payment processor. We do not store full card numbers on our systems.
• Communications — messages you send us by text, email, or phone, including SMS opt-in confirmations.
• Usage & device data — IP address, browser type, pages viewed, and similar analytics data collected automatically through cookies and analytics tools.

We use your information to:

• Schedule, deliver, and manage your cleaning services;
• Send appointment confirmations, reminders, and account updates;
• Process payments and manage your subscription;
• Respond to your questions and provide customer support;
• Improve our website, services, and customer experience; and
• Comply with legal obligations and prevent fraud.

When you provide your mobile number and opt in, Casovela may send you text messages related to your service — such as appointment confirmations, reminders, scheduling updates, and occasional account notices.

We do not sell your personal information. We share information only in these limited circumstances:

• Service providers who help us operate — such as payment processors, scheduling and SMS delivery vendors, and analytics providers — under contracts that require them to protect your data and use it only to provide services to us;
• Our cleaning professionals, who receive the details needed to perform your service;
• Legal and safety reasons, when required by law or to protect our rights, customers, or staff; and
• Business transfers, in connection with a merger, acquisition, or sale of assets.

As noted above, we never share your mobile number or SMS consent for third-party marketing.

Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use our pages. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

We keep your information for as long as your account is active and as needed to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or de-identify it.

We use reasonable administrative, technical, and physical safeguards to protect your information, including encryption in transit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

You may, at any time:

• Access, correct, or request deletion of your personal information;
• Opt out of marketing emails using the unsubscribe link;
• Opt out of text messages by replying STOP; and
• Ask us how your information is used.

To exercise any of these rights, email us at support@casovela.com.

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you. Your continued use of our services after changes take effect means you accept the updated policy.

If you have questions about this Privacy Policy or your information, contact us:

Casovela LLC
Atlanta, Georgia
Email: support@casovela.com
Phone: (678) 926-8116